Our story

We are a dedicated team committed to crafting exceptional experiences. Our focus lies in providing reliable and innovative solutions, driven by a deep respect for quality and a genuine desire to exceed expectations.

Our history

From modest beginnings, we've grown through unwavering dedication and a commitment to continuous improvement. Each step has reinforced our core belief in the power of collaboration and the importance of integrity. We're passionate about what we do, and we're excited to share our story with you.

Clean O’Clock NZ – Terms and Conditions  

Commitment to Standards  

Clean O’Clock NZ delivers services with professionalism, integrity, and customer care. 

  • Competence: All staff are fully trained specialists 
  • Workmanship Guarantee: If you are dissatisfied, we will return to remedy the issue. If still unsatisfied, no charge applies 
  • Vetting: Staff undergo criminal, traffic, credit, and reference checks 
  • Professional Standards: Staff wear uniforms, carry ID, and full insurance cover is maintained 
  • Equipment: All cleaning products and equipment are supplied by Clean O’Clock NZ 
  • All rates are true and correct at the time of quoting 

 

Terms of Trade  

  1. Acceptance 

By signing or instructing work under this Quote, you accept these Terms and Conditions.  

  1. Services & Pricing 
  • Services are as described in the Quote 
  • Prices exclude GST unless otherwise stated 
  • Quotes are valid for 30 days 
  • Additional unforeseen work/materials may be charged after consultation 
  1. Payment 
  • Payment is due within seven days upon invoice unless agreed otherwise 
  • Preferred methods: Payment to be made by bank transfer or through online payment unless otherwise agreed 
  • Late payments incur 1.5% monthly interest (compounding) 
  • You indemnify Clean O’Clock NZ for all recovery costs 
  • Defaults may result in suspension and termination of services 
  • Ownership of supplied goods remains with Clean O’Clock NZ until full payment; risk passes on delivery.  
  1. Liability 
  • Clean O’Clock NZ takes reasonable care but is not liable for indirect, consequential, or special losses 
  • Liability is limited to direct damages up to the amount paid for services 
  • No liability for events outside Clean O’Clock reasonable control 
  1. Consumer Rights 
  • If services are acquired for business purposes, the Consumer Guarantees Act 1993 does not apply 
  • If you are a Consumer (non-business), your rights under the Act remain 
  1. General Provisions 
  • Failure to exercise a right is not a waiver 
  • Invalid provisions do not affect the remainder 
  • Clean O’Clock NZ may disclose client information to credit providers/agencies for references, debt collection, or defaults 
  • Terms may be reviewed and updated; changes take effect upon notice. If you disagree, you may cease using Clean O’Clock service 

Clean O’Clock NZ Privacy Policy 

Your Privacy and Data Protection Rights 

At Clean O’Clock NZ, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share information about users of our website. We want you to feel confident in our processes and understand your rights regarding your personal information. The Office of the Privacy Commissioner provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand. 

The Information We Collect 

  • Clean O’Clock NZ operates the website www.cleanoclock.co.nz. As part of our operations, we may gather different types of information about users: 

Personally Identifiable Information 

You may provide us with personal details when you register for services or interact with our site. Such information can include (but is not limited to): your name, phone number, and email address. Supplying this information is always optional; however, certain services may not be available if you choose not to provide it. 

Aggregated Data 

Our systems may generate aggregated data by tracking traffic through our website. This information does not personally identify you and is not linked to any personally identifiable information you may have provided. 

Who We Share This Information With 

  • Information collected may be hosted with a secure service provider. We ensure our agreements with these providers safeguard your information from unauthorised use. 
  • Aggregated (non-personally identifiable) data may be shared with third parties, such as advertisers or business partners. 
  • Personally identifiable information may be shared with third parties if we are required to do so by law, or if you have granted explicit permission at the time of collection. 
  • Your information may be shared with Clean O’Clock NZ team members as necessary to provide services you have requested. 
  • We retain your personally identifiable information only as long as needed to fulfil its intended purpose and comply with applicable laws. 

 

How We Use Personally Identifiable Information 

We collect personal information to provide the best possible service to you. This may include: 

  • Verifying your identity if you require assistance with a password or login issue 
  • Processing transactions you make on our website 
  • Helping to deliver other services you have requested 
  • Offering information and services relevant to your interests 
  • Any other purposes for which you have given permission 

Cookies 

A cookie is a small file stored on your computer and recognised by our server when you visit our website. Cookies do not provide us with personally identifiable information but may record your IP address, operating system, browser type, and the domain from which you accessed our site. 

We use cookies to: 

  • Track traffic patterns on our website 
  • Ensure you are shown the most relevant content 
  • Allow you to access certain member services without logging in each time 

If you prefer not to use cookies, you can disable them in your browser or delete them from your hard drive. You will still be able to visit our website and access most content. 

Our Advertisers and Business Partners 

This Privacy Policy applies only to www.cleanoclock.co.nz. We are not responsible for the privacy practices of our advertisers or business partners. Our website may contain links to other sites. Please review their privacy policies before providing personal information to them. 

Opting In and Opting Out 

You have the option to opt in to certain services and to opt out at any time. This means you may change your preferences regarding participation in our services whenever you wish. 

Changes to This Policy 

As our business evolves, we may need to update this Privacy Policy. We reserve the right to make changes at any time and will notify website users of significant updates. 

Your Right to Access and Correct Information 

The New Zealand Privacy Act 2020 gives you the right to access and correct your personal information. To enquire about your information or to request corrections, please contact Clean O’Clock NZ by phone 027 772 5326 during New Zealand business hours (9.00am - 5.00pm), by email (info@cleanoclock.co.nz). 

For more information about privacy in New Zealand, visit the Office of the Privacy Commissioner.